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Creating an account on RLVD.com is quick and easy. Simply click on the Sign Up button located on the top right corner of our website. Follow the prompts to provide the required information, and you'll have your account ready in no time. 

Having an RLVD.com account unlocks a range of benefits. You can easily browse and shop our curated collection of luxury clothing and accessories, save your favorite items for later, track your orders, and manage your consignment items if you choose to sell with us. 

To update your account information, log in to your RLVD.com account and navigate to the My Account or Profile section. Here, you can make changes to your personal details, add a photo to your profile, shipping address, and more. Remember to save your updated information before exiting the page. 

If you'd like to change your password, log in to your RLVD.com account and go to the Profile section in "Account Settings". Look for the "Change Password" option and follow the provided instructions to update your password securely. 

If you forget your account password, don't worry. On the RLVD.com login page, click on the Forgot your Password link. Enter the email address associated with your account, and we'll send you instructions on how to reset your password. Make sure to check your email's spam or junk folder if you don't see the reset email in your inbox. 

rlvd is a circular marketplace changing the way we shop. We are the future of fashion consumption.

To find out about rlvd's circularity, read more about us. 

To unsubscribe from RLVD.com emails, scroll down to the bottom of any promotional email you have received from us. Click on the "Unsubscribe" link, and you will be taken to a page where you can manage your email preferences. Please note that unsubscribing from RLVD.com emails means you may miss out on exclusive offers and updates. 

If you have any additional questions or need further assistance regarding your RLVD.com account, please don't hesitate to contact our customer support team at customercare@rlvd.com.

We are here to ensure your experience on our luxury clothing resale site is exceptional in every way. 

Placing an order on our luxury clothing resale site is a breeze. Explore our carefully curated collection of premium fashion items, select the ones that catch your eye, and add them to your shopping cart. When you're ready to complete your purchase, proceed to the checkout page and provide your shipping details and payment information. Our user-friendly platform ensures a seamless and secure ordering process. 

Authenticity is our utmost priority. Our dedicated team conducts rigorous in-house authentication for every item we offer. With our expertise in luxury fashion, we guarantee that our products are 100% authentic and meet the highest standards of quality and craftsmanship. 

yes, we offer worldwide delivery to most countries across the globe. our goal is to ensure that customers from various locations can access our products and services conveniently. 

the delivery time for international orders may vary depending on the destination. typically, it ranges between 2 to 5 days. factors such as customs clearance procedures may affect the delivery timeframe. rest assured, we strive to process and dispatch your order promptly to minimise any delays. 

to cater to our global customer base, we utilise reliable and trusted shipping carriers for all deliveries including international. our nominated shipping partner is dhl, and they offer a range of shipping options, including express couriers, standard and international shipping.  

express:

  • receive your purchases within 2 working days 
  • delivery monday to friday between 9am-5pm

standard:

  • receive your purchases within 3-5 working days 
  • delivery monday to friday between 9am-5pm

during the checkout process, you can select the shipping method that suits your requirements and budget. 

We offer a range of secure payment options to enhance your shopping experience. We accept major credit cards, including Visa, Mastercard, and American Express.  

Absolutely. Your security is our top priority. we employs state-of-the-art encryption and security measures to protect your personal and payment information. We adhere to stringent privacy practices and comply with applicable data protection regulations to ensure the confidentiality and integrity of your data. 

Once you have placed an order, it enters our order management system to ensure swift fulfilment and delivery. We understand that circumstances may change, so if you need to modify or cancel your order, we recommend reaching out to our customer support team promptly at customercare@rlvd.com. While we strive to accommodate your requests, please note that changes or cancellations may not be possible once the order is in progress.

the cost of international delivery depends on various factors, such as the destination country, package weight, and shipping method selected. to provide transparency, we calculate the shipping charges based on these factors, and you can view the total shipping cost during the checkout process before finalising your order. we strive to offer competitive shipping rates and occasionally provide promotions or discounts on international delivery. 

brexit has introduced some changes to customs procedures and regulations when shipping goods from the uk to the european union (eu) and other international destinations. we have taken proactive measures to comply with the new requirements and ensure a seamless delivery experience for our customers.  

our eu prices are inclusive of duties and should breeze through customs clearance.  

when shipping to the united states, our deliveries comply with the customs requirements and regulations set by us authorities. we provide the necessary documentation and follow the established procedures to ensure a hassle-free delivery experience.  

items less than $800 are exempt from customs charges.  

however, please note that us customs may conduct random inspections or impose additional checks, which can occasionally result in minor delays beyond our control. 

absolutely! we understand the importance of tracking your order during transit. once your international order is dispatched, we provide a tracking number that allows you to monitor the progress of your package to get real-time updates on the whereabouts of your shipment. 

while we take great care in packaging and ensuring the safe delivery of your order, unforeseen circumstances can occur. in the rare event that your international order is lost or damaged during transit, please reach out to our customer support team immediately. we will investigate the matter and work towards finding a suitable resolution, which may involve replacement, refund, or any other appropriate solution based on the specific situation. 

if you have any further questions or concerns regarding international delivery, please don't hesitate to contact our customer support team via email, and we will be more than happy to assist you.

if you’re not feeling your item, we will be happy to accept your return.

  • hassle-free, shipping deducted from your refund 
  • within 14 days
  • items must be unused and in the same condition that they were sent out
  • items must include all rlvd tags, packaging, protective materials, designer labels, accessories and authenticity cards/dust bags

please contact our customer support team via email, and we will be more than happy to assist you.

our flexible returns policy makes shopping for unique pieces simple and easy. 

but we want to work with you and the planet. excessive returns will be monitored and we hold the right to suspend your account at rlvd’s discretion.

so take it easy and put 'slow fashion' into practice. 

No, we do not charge any authentication fees. We believe that authenticating luxury goods is an important part of the consignment process, and we want to make sure that our consignors are getting the most out of their experience. 

Absolutely. We believe in transparency and providing accurate information about the condition of our products. Each item on our site is accompanied by a condition guide to help you make informed choices.  

The guide includes the following categories: 

new with tags (nwt) 

this item is brand new and has never been used or worn and without defects. it still has its original tags attached and may come with its original packaging. 

new without tags (nwot) 

this item is brand new and has never been used or worn and without defect. however, it does not have its original tags attached, and the packaging may or may not be included. 

excellent condition 

this pre-loved item is in superb condition with minimal to no visible wear. it may have been used sparingly and shows only slight signs of handling. the original packaging and tags may or may not be included. 

very good condition 

this pre-loved item is in great overall condition, with minor signs of use or wear. it may have some slight scuffs, scratches, or creases, but nothing significant. this item may have well-done alterations. the original packaging and tags may or may not be included. 

good condition 

this pre-loved item has been gently used and shows moderate signs of wear. it may have noticeable scratches, scuffs, or signs of use, but is still in good working condition. this item may have well-done alterations. the original packaging and tags may or may not be included. 

fair condition 

this pre-loved item shows significant signs of wear. it may have noticeable scratches, scuffs, stains, or other marks. despite its wear, it is still functional and usable. this item may have well-done alterations. the original packaging and tags may or may not be included. 

vintage 

this item is a vintage piece, with some age-related wear. it may have patina, signs of age, or minor imperfections, but these characteristics add to its unique charm and authenticity. the original packaging and tags may or may not be available. 

These descriptions offer insights into the item's condition, including any notable wear, alterations, or unique vintage characteristics. 

Yes, we go the extra mile to ensure top-notch products. Our skilled in-house team performs minor repairs and restoration on select items, ensuring they are in the best possible condition. Our goal is to present you with items that exude quality and charm.

indeed. we take pride in presenting our products accurately. all product photography is meticulously conducted in-house by our skilled team of photographers. by doing so, we ensure that the images you see on our site truly reflect the item's appearance, capturing its essence and quality.

Certainly. We understand the importance of precise sizing information. Aside from regular size data and conversion charts that empower you to make informed decisions, we meticulously measure all our items and provide comprehensive details on each product page. These measurements cover vital dimensions such as bust, waist, hips, length, and more, enabling you to find the perfect fit. 

To provide a fair shopping experience for all customers, items added to the cart are reserved for a period of 10 minutes. This reservation ensures that the selected items are temporarily set aside for you while you continue browsing and finalising your purchase.

After the 10-minute timeframe elapses, the items are released, allowing others to potentially purchase them.

We have an impressive range of fashion items from esteemed luxury brands. Our collection includes bagsclothing, accessories, shoes, and more, ensuring a diverse selection to satisfy your refined fashion preferences. 

rlvd offers a captivating blend of both new and gently used items. We embrace circularity by giving pre-owned luxury fashion a chance to shine. Rest assured, all our products undergo a thorough quality assessment to ensure they are in excellent condition. Our collection features remarkable deals on luxury fashion without compromising on quality. 

We take great care in authenticating and verifying the authenticity and condition of every item listed on rlvd.com. However, in the rare event that you receive a damaged item or suspect it may be counterfeit, please contact our customer support team immediately. We will initiate an investigation and work towards finding a suitable resolution, which may include a refund, exchange, or any other appropriate solution based on the specific circumstances. 

If you have any additional questions or concerns regarding orders and payments, please don't hesitate to reach out to our customer support team at Customercare@rlvd.com. We are here to assist you and ensure an exceptional shopping experience. Add email and/or chat 

Our consignment service provides you with the opportunity to sell your new and pre-loved fashion items through RLVD.com by reaching a wider audience of fashion enthusiasts who appreciate luxury and circularity. 

We aim to make the process of selling your luxury items simple, convenient, and rewarding. 

The consignment process is simple and straightforward: 

Step 1: from our home page, select ‘sell with us’ and sign in or sign-up to create an account. 

Step 2: Submit your items for evaluation. Follow the guided steps to provide detailed information about the items you wish to sell. 

Step 3: Submit a price or use our market knowledge and data to price items for you.  

Step 4: Pack your items in a sturdy box and select a suitable pick-up time for DHL to collect your items securely or choose a convenient drop-off location.  

Step 4: Once received, our experts will quality control, authenticate, professionally photograph, and create compelling listings for your items. 

Step 5: Your items will be showcased on our platform, where interested buyers can browse, purchase, and enjoy your fashion pieces. 

Step 6: When your item sells, you will receive a pay-out for the agreed-upon selling price, minus our commission and fees. 

Our concierge service is designed to provide you with personalised assistance and guidance throughout your luxury fashion journey with RLVD.com.  

Our personal pick-up service is designed to provide you with a convenient and secure way to sell your luxury fashion items through RLVD.com. A member of our concierge team will personally pick up your items from your location, ensuring a seamless and hassle-free selling experience. 

The concierge pick-up service at RLVD.com offers a simple and efficient process: 

Step 1: To schedule a personalised collection, sign in or sign up on rlvd.com and navigate to sell with us. Select Concierge and follow the simple steps. Alternatively, reach out to our team via email or phone. ADD DETAILS to schedule a pick-up appointment at your preferred location. 

Step 2: Our dedicated concierge experts will arrange a convenient date and time for the pick-up, taking into consideration your availability. 

Step 3: On the scheduled date, our concierge team will arrive at your location to collect the items you wish to sell. 

Step 4: Our concierge will note any requirements or special needs including your desired price. 

Step 5: Once back at our facility, we will carefully inspect, quality control, and authenticate the items to ensure their quality and authenticity. 

Step 6: Once the authentication process is complete, we will guide you through the consignment agreement and discuss the selling terms and commission fees. 

Step 7: Your items will be professionally photographed, listed on our platform, and made available to potential buyers. 

Step 8: When your item sells, we will handle the shipping and transaction process, ensuring a secure and smooth transaction for both you and the buyer. 

Step 9: You will receive a pay-out for the agreed-upon selling price, minus our commission fees. 

Our concierge pick-up service is complimentary for eligible sellers. However, please note that commission fees may apply when your items are sold through RLVD.com. We will provide you with clear information regarding our commission rates and any additional fees before finalizing the consignment agreement. 

To schedule a concierge pick-up for your luxury fashion items, simply contact our concierge team via email or phone. They will assist you in arranging a convenient appointment and guide you through the next steps. 

Our concierge pick-up service is currently only available in London. Please reach out to our concierge team to check if your location is covered by our service. 

The virtual appointment service at RLVD.com offers a convenient and interactive experience: 

Step 1: Contact our team to schedule a virtual appointment at a time that suits you. 

Step 2: We will provide you with a video call link for the appointment. 

Step 3: During the appointment, one of our experts will guide you on how to use our service, advise on whether or not your items are suitable for our service and suggest pricing estimates. 

To schedule a virtual appointment, sign in or sign up on rlvd.com and navigate to sell with us.

Select Virtual appointment and follow the simple steps. Alternatively, you can reach out to our team via email or phone.

Our virtual appointment service is completely free of charge. We believe in providing exceptional customer service and ensuring a premium experience for all our clients. 

Our team of experts carefully assesses each item's market value based on various factors such as brand, condition, rarity, and current market trends. We strive to set fair and competitive prices that reflect the true worth of your fashion pieces. 

The duration for items to sell can vary depending on factors like desirability, brand popularity, and current market demand. While some items may sell quickly, others may take longer to find the perfect buyer. We continuously optimise our platform to maximise visibility and expedite the selling process. 

In the event that your item doesn't sell within a specific timeframe, we may discuss alternative options with you. This could include adjusting the price, re-evaluating the item's market appeal, or potentially returning the item to you. Our goal is to work together to find the best solution for your consigned items. 

You can easily track the status of your consigned items through your account dashboard on our website. You will have access to real-time information about the listing, views, inquiries, and sales activity for each item. 

Our consignment service operates on a commission basis. We will provide you with clear information regarding our commission rates and any additional fees before you finalize the consignment agreement. Our commission covers the expenses involved in item evaluation, authentication, professional photography, listing creation, marketing efforts, and transaction facilitation. 

If you have any further questions or require additional assistance regarding our consignment service, please don't hesitate to contact our dedicated customer support team. We are here to ensure that your consignment experience with [Your Fashion Resale Site] is smooth, transparent, and rewarding. 

anyone with a closet and a phone. our reseller platform fulfills the order for you, from photography to shipping.

simply create a listing of your item for us to approve. give us a day or so to go through our vetting process, and you’ll see it ready-to-buy on your channel.

you have two options to choose from: 

you suggest the price  

you have control. you can send us your desired price. we’ll approve it or suggest a new one.

let rlvd set the price  

unsure about the price? our experts will set the price for you. you can adjust it whenever you want.  

you will receive a direct deposit. 

easy and hassle-free. the commission you earn is deposited straight into your bank account after the 14-day return period has ended and the sale is finalised. we pay on the 15th and the 30th of each month to provide you quicker access to your earnings. 

as the resale market changes, so does our algorithm.  

discounts begin every 45 days. items will be discounted to a maximum percentage based on the original selling price.  

this means:  

  • items up to £5000 will be discounted by a maximum of 50%
  • items over £5000 will be discounted by 25%
  • discounts might not be applied to select high-value items

our service is free. we’ll only charge our selling fees after you sell your item.

our commission scheme lets you earn the most by doing the least.

for more information, read our price guide and commission chart here

missing your item?

you can easily request a return and remove your listing at your own expense.

if you require your item back, you will be charged a return fee of £15 per item for your item to be processed + additional shipping costs. hermès bags will cost £75 + shipping.

everyone is welcome in our circular community, but every piece needs to be up to standard. make sure you check your items before you sell with us to make sure they’re ready to be rehomed.

we’re looking for ready-to-wear, bags, shoes, jewellery, accessories and small leather goods. make sure that your items are washed/dry cleaned and without any holes or marks. note that your item doesn’t need to be originally purchased from the brand/retailer.

there are some pieces that won’t vibe with the rlvd community. please don’t send us:

  • counterfeit or non-genuine items
  • swimwear
  • bras, lingerie, tights and socks
  • items that have not been acquired legally – items whose sale is contrary to the law
  • items with a hygiene or health risk
  • products with offensive imagery

as soon as we receive each item, our quality control and authentication experts will review it carefully to determine its authenticity, quality and value.


condition

the condition of your piece affects its value. this means that items with the least wear will be given higher price tags. read our condition guide here.

if your item has been too thoroughly loved, with significant wear, it will be rejected. we also can’t accept items that are noticeably deformed or damaged, stained, have noticeable holes, or which show signs of piling.

while we appreciate a good diy, items that have been altered or customised in non-professional ways cannot be accepted.

make sure your items (including shoes) are washed, clean and odour-free before you send them to their new home. all garments must be ironed.

read our care guide for more information.


authenticity

we only accept the real thing. we use ai technology and our luxury expertise to make sure that every item on our site is 100% authentic. inauthentic pieces will not be accepted.

all items will need to carry their brand label.


designer brands

while we carry a variety of brands, we don’t offer them all. check the designer brands we accept here.

please note that we do not accept seconds or samples.


packaging

all products must reach us in sturdy, carefully sealed cardboard packaging. either use your own or request one from us.


items that do not meet these requirements will not be accepted and will either be:

  • donated to a charity of our choice
  • returned to you at your own expense at a price of £15 (gbp) per item, capped at £45 (gbp) for a single shipment + shipping. hermès bags will cost £75 + shipping.

check out our list of accepted designer brands here

we are not able to accept any items not included in this brand list. you can request a return of the item at your own expense.

condition guide

make sure to inspect your clothes before you send them to their new home. they should be washed or dry-cleaned and have no large holes or significant marks. 

our item conditions range from 'new with tags' (nwt) to ‘vintage’. 

to sell, use our handy guide to decide your item’s condition.

to buy, give this guide a once over to understand your options before you shop.


new with tags (nwt)

this item is brand new and has never been used or worn and without defects. it still has its original tags attached and may come with its original packaging.


new without tags (nwot)

this item is brand new and has never been used or worn and without defect. however, it does not have its original tags attached, and the packaging may or may not be included.


excellent condition

this pre-loved item is in superb condition with minimal to no visible wear. it may have been used sparingly and shows only slight signs of handling. the original packaging and tags may or may not be included.


very good condition

this pre-loved item is in great overall condition, with minor signs of use or wear. it may have some slight scuffs, scratches, or creases, but nothing significant. this item may have well-done alterations. the original packaging and tags may or may not be included.


good condition

this pre-loved item has been gently used and shows moderate signs of wear. it may have noticeable scratches, scuffs, or signs of use, but is still in good working condition. this item may have well-done alterations. the original packaging and tags may or may not be included.


fair condition

this pre-loved item shows significant signs of wear. it may have noticeable scratches, scuffs, stains, or other marks. despite its wear, it is still functional and usable. this item may have well-done alterations. the original packaging and tags may or may not be included.


vintage

this item is a vintage piece, with some age-related wear. it may have patina, signs of age, or minor imperfections, but these characteristics add to its unique charm and authenticity. the original packaging and tags may or may not be available.

the condition of your piece affects its value. this means that items with the least wear will be given higher price tags. read our condition guide here

if your item has been too thoroughly loved, with significant wear, it will be rejected. we also can’t accept items that are noticeably deformed or damaged, stained, have noticeable holes, or which show signs of piling.  

while we appreciate a good diy, items that have been altered or customised in non-professional ways cannot be accepted.  

make sure your items (including shoes) are washed, clean and odour-free before you send them to their new home. all garments must be ironed.  

read our care guide for more information.  

we only accept the real thing. we use ai technology and our luxury expertise to make sure that every item on our site is 100% authentic. inauthentic pieces will not be accepted. 

read more about our authentication process here

you can either choose your own packaging or ask us to send some over at a small cost.

make sure you secure your items in the box with padding and enough space inside to prevent damage. always double check that the package is properly sealed

our circular fashion community brings sellers and shoppers together. we handle the legwork of pricing and logistics, while guaranteeing the authenticity of your goods.

start selling with us to unlock the cash in your closet.

 


 

we partner with dhl to make selling with us easy, fast and stress-free.

the only thing you need to do is find some sturdy packaging and pack your item securely. 

you can either choose your own packaging or ask us to send some over at a small fee.

make sure you secure your items in the box with padding and enough space inside to prevent damage. always double check that the package is properly sealed.

the last step of your online listing will take you to a dhl booking page on our site. there you will be able to choose your preferred time for our courier to carefully collect your item. 

for a more personal experience, you can also book an appointment with our concierge or virtual representative.

Have a question we haven't answered yet? 

contact us